Zaventh's dashboard

Zaventh replied on March 11, 2010 02:35 to the update "QuickPull and OS 5.0.0.434+" in Steelthorn Software:

Hi all,

I forgot to cross post this from another thread:

Hi there,

This is a known issue on OS 5.0.0.434+.

RIM has fixed this in newer builds (namely 5.0.0.711+), but those are not yet officially released for any devices yet. Keep an eye on this thread for any future updates. The best solution is to either avoid upgrade to 434-710 builds or upgrade to builds 711+ when they become available. There is no way for us to work around this problem on the above builds.

Hope this helps clears up the status of this problem.

Zaventh replied on March 10, 2010 02:50 to the problem "Autostandby on 8900 was working on 0S5.0.0.411 but not after .509 update." in Steelthorn Software:

Hi Nick,

Thanks for the feedback. We definitely appreciate this and this will help us continue to look at OS5 support for AutoStandby. Unfortunately I don't have any other info about if/when it will be compatible with OS5.

PS I'm going to mark this as "Not a problem" just for our record keeping for now.

Zaventh replied on March 10, 2010 02:35 to the question "Transfer QuickPro License to new device issues" in Steelthorn Software:

Hi there, I imported your question into our ticket system. You should receive and e-mail from there shortly. Cheers.

Zaventh replied on March 10, 2010 02:27 to the question "Quickpull Lite unresponsive on Curve 8530 with v5.0.0.337" in Steelthorn Software:

Hi there,,

Try doing a physical battery pull (insert irony) and trying to run QuickPull again. Cheers.

Zaventh replied on March 01, 2010 22:41 to the question "Message on screen goes by too quickly - what does it say?" in Steelthorn Software:

Hi Nathan,

The screen you are seeing briefly is a system message that basically just says your device needs to reboot and that your phone will be unavailable for a few minutes while this happens. The reason it disappears so fast is because QuickPull automatically dismisses this dialog for you so that you don't have to do it manually. Hope this helps.

Cheers

Zaventh replied on March 01, 2010 22:36 to the question "I can't upgrade Quickpull Pro very frustrated" in Steelthorn Software:

Hi Sam,

We combined the Free and Pro versions in to one build now. You should see a button labeled "Register" which gives you a place to enter your registration code and removes the ads and such. Let me know if you don't see this button and I will investigate further.

Cheers

Zaventh replied on March 01, 2010 22:32 to the question "5.0 hh code not working with 9700" in Steelthorn Software:

Hi Georgio,

I'm not sure I understand what problem you are having. Are you having a problem with one of our apps specifically?

Cheers

Zaventh replied on March 01, 2010 22:31 to the problem "QuickPull will not work after upgrade." in Steelthorn Software:

Hi Ronnie,

Sorry I should have asked for the exact version of the BlackBerry OS you have. You can find this under the Options > About menu on your devices.

Also, if you have recently upgraded to OS 5, check out this FAQ on how to get the latest versions of QuickPull for OS 5:

http://faq.steelthorn.com/index.php?V...

Otherwise, you may want to check out this article to make sure there are no permission conflicts with the app:

http://faq.steelthorn.com/index.php?V...

Hope this helps.

A comment on the question "QuickPull Pro not working & seizing phone" in Steelthorn Software:

Hi RegE, I'll check on Mobihand and see what's going on there. In the meantime, you should be able to download the latest version using the OTA links listed in this FAQ article:

http://faq.steelthorn.com/index.php?V...

Cheers – Zaventh, on March 01, 2010 22:24

Zaventh replied on March 01, 2010 22:19 to the problem "QP Free v3.7.2 on BB Tour 9630" in Steelthorn Software:

Hi there,

This is a known issue on OS 5.0.0.434+. See this update for a bit more info:

http://feedback.steelthorn.com/steelt...

RIM has fixed this in newer builds (namely 5.0.0.711+), but those are not yet officially released for any devices yet. Keep and eye on that update thread for any new details.

Btw, going to mark this as "Not a problem" just for our bookkeeping since unfortunately there is no way for us to fix this RIM bug.

Cheers

Zaventh replied on February 26, 2010 20:45 to the question "QuickPull Pro intermittent trusted application status problem" in Steelthorn Software:

Hi Chris,

You might just need to upgrade to the latest version (3.7.2). You can download that from AppWorld, Mobihand, or from the links in the below FAQ:

http://faq.steelthorn.com/index.php?V...

Hope this helps.

A comment on the question "QuickPull Pro not working & seizing phone" in Steelthorn Software:

Hi orders. This is now possible on OS 5.0 devices. If you have OS 5, grab the latest version (3.7.2) from AppWorld or Mobihand and you should be good to go. Cheers! – Zaventh, on February 26, 2010 20:43

Zaventh replied on February 26, 2010 20:40 to the problem "QuickPull Free Update not working on Storm 9500 OS 4.7" in Steelthorn Software:

Hi there,

As the logs imply it looks like a permissions issue on your device. Check out this article as to how to verify permissions are set properly:

http://faq.steelthorn.com/index.php?V...

Cheers!

Zaventh replied on February 25, 2010 20:31 to the problem "Not able to compose a SMS from Intellilaunch in OS 5.0" in Steelthorn Software:

Thanks. We've confirmed this as a bug and opened an internal case on the issue. I will update this thread when a resolution is available.

For others having this same problem, you can simply click "I have this problem too" at the top to also be notified when a resolution is available.

Thanks

Zaventh replied on February 25, 2010 20:26 to the question "IntelliLaunch crashes on Storm 2" in Steelthorn Software:

Hi Jaimi,

Did you purchase it from here?

http://software.blackberrysource.com/...

I double checked the site and it does show the Storm as incompatible right now as it should. However the problem you are having is not specific to the Storm but rather to certain versions of OS 5. A fix should be coming for this but you should follow this thread (by starring it) to receive updates on the issue, although there is no guarantee that the app will keep working properly on the Storm devices.

http://feedback.steelthorn.com/steelt...

If you purchased the app in the last 30 days though I can create a case for you and issue you a refund if you'd like.

Thanks

Zaventh replied on February 25, 2010 19:47 to the question "I can't upgrade Quickpull Pro very frustrated" in Steelthorn Software:

Hi David,

I just tested the link http://tinyurl.com/ykebhod and it seems to be working. What kind of problem were you having?

Cheers

Zaventh replied on February 25, 2010 19:42 to the question "QuickPull Pro stays stuck in REBOOT mode" in Steelthorn Software:

Hi Sandra,

I think this article will help you get things working properly. I'd recommend uninstalling QuickPull again and then following these steps here:

http://faq.steelthorn.com/index.php?V...

Hope that helps.

Zaventh replied on February 25, 2010 19:39 to the question "Quickpull not available for New Curve or Storm 2!" in Steelthorn Software:

Hi Melissa,

QuickPull is currently compatible with the Curve 8900, 8520 and Storm2 9550. You can download QuickPull for these devices via the AppWorld or other online sites such as Mobihand.com. Hope this helps.

Zaventh replied on February 25, 2010 19:36 to the problem "QuickPull Free Update not working on Storm 9500 OS 4.7" in Steelthorn Software:

Hi there,

Can you check out this FAQ to grab the log files for QuickPull from your device? Just repeat the steps until you receive that error again and then follow the steps there and paste the log here if you can.

http://faq.steelthorn.com/index.php?V...

Cheers

Zaventh replied on February 25, 2010 19:33 to the problem "Not able to compose a SMS from Intellilaunch in OS 5.0" in Steelthorn Software:

Hi,

We are looking in to this issue. Can you both tell me what exact version of OS 5 you are running? You can find this under Options > About menu on your device.

Cheers